About Naija Pay

1. What is Naija Pay?

Naija Pay is a fast and easy way to buy airtime and data online on Naij.com with zero commission.

2. How does it work?

To recharge your phone with Naija Pay you need to follow the four simple steps:

Step 1. Enter the mobile number you want to recharge.

step 1

Step 2. Enter the top-up amount or select a data bundle.

step 2.1 step 2.2

Step 3. Confirm the payment details by pressing “Continue” button.

step 3

Step 4. Enter your payment details and complete the payment.

step 4

Step 5. Confirm the payment by entering a one-time password.

step 5

Step 6. Receive a confirmation and a top-up to your account.

step 6

3. Why should I use Naija Pay?

Naija Pay is the best way to recharge mobile phone for yourself, friends or family because it is

4. What services are available on Naija Pay?

Currently you may use Naija Pay for the following:

More services are coming soon (such as DSTV, utility bills etc.)

5. What mobile operators are supported by Naija Pay?

You can buy Airtime and Data for all 4 telecoms: 9mobile, Airtel, Globacom, MTN.

6. Are there any fees for using Naija Pay?

Airtime and Data purchase on Naija Pay is absolutely free of charge. Your account will be debited with the exact amount of requested recharge.

7. What is CVV2 / CVC2?

CVV2 and CVC2 is a 3-digit security code on the back of your debit/credit card (the last 3 digits).

8. I noticed fraudulent activities. What should I do?

Please contact our help center at support@solid.ng or WhatsApp: 0-909-837-12-56 immediately.

9. Is it possible to change the phone number after the payment is made?

The payment details (i.e. phone number and amount) may be modified only before the payment is completed. After the payment was successfully performed, no changes can be made.

To avoid errors, please check your phone number and amount before submitting the payment form.

10. The payment was successful. However I did not receive the recharge. What should I do?

In case you did not receive the credit or data you requested, please contact us via email (support@solid.ng) or WhatsApp (0-909-837-12-56).

In case the delay was caused by a technical issue, we will complete the operation as soon as possible.

If the credit cannot be added to your balance, the payment will be refunded. Note that your bank account will be credited within three business days from the date of refund.

11. Why do I need to enter Name on card?

Full name on card is one of the required fields that guarantees payment security and helps prevent fraudulent transactions.

Security

1. How secure are transactions on Naija Pay?

Naija Pay offers comprehensive security features to ensure that all transactions are conducted securely. Our internal fraud prevention mechanisms and external antifraud solutions help us enhance the security of our payment process.

All supposed fraudulent activities should immediately be reported to Naija Pay by contacting us at support@solid.ng or by WhatsApp on 0909 837 1256.

2. Is it secure to enter my card details on Naija Pay?

The payment form and technology used by Naija Pay comply with Payment Card Industry Data Security Standards (PCI DSS) Level 1. All the information entered to our payment form is encrypted. Your phone or bank details are NEVER shared with anyone.

3. It is required to enter my PIN in the payment form. Is it secure?

Yes, it is 100% secure. All the information you enter to the payment form is encrypted. Neither our employees nor third parties know your PIN (or any other card details).

4. How does Naija Pay guarantee my security?

We use two-factor authentication in accordance with Nigerian legislation. Each transaction is completed only after the correct bank details are inserted and the transaction is confirmed with the one-time password from SMS.

5. What is OTP / 3D secure?

3D secure is designed to make online transactions safer by authenticating a cardholder’s identity at the time of purchase. Each transaction is completed only after the payer enters an OTP (one-time password) received via SMS and confirms the payment. This step helps verify the cardholder’s identity and prevent fraudulent transactions.

6. How to complete the 3D Secure step?

After you enter your card details and initiate the payment (by pressing the “Pay” button) you will receive an SMS containing a verification code from your bank. The code must be entered in the dialog box to complete the payment.

Note: the verification code is only valid for 10 minutes, after 10 minutes it will expire. Please enter the one-time password as soon as you receive it to perform the payment successfully.

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